Support Center

No - the machines do not automatically order staples. If you're missing staples, you can call us at 7011 0333 or email us at Servicedesk@konicaminolta.dk - and we'll order them for you. Always include a service item number or a serial number so we know where the staples should go.

A. Find the machine under "My Products" or press "Create new service call for a machine".
B. Search for model, serial, service item, or reference number and mark the machine.
C. Now choose whether there is an error code and press "Next".
D. Then select the problem category (for example, paper jam), reference, and provide a detailed description of the issue.
E. Finally, you can now choose a contact person whom the technician can contact if there are any questions.
 

You can start by finding the specific machine by clicking on:
"My products" -> "Installations".

If "Yes" is listed in the column for "OPS" and you haven't received a toner, you can click on the equipment number and then scroll down to "Latest orders for consumables" - check here if there is an order that matches the consumables that are missing

It can happen that the machines have lost their network setup, even though the sticker is placed on the machine, so a technician needs to come by and look at it.

You can check if the machine is set up by going to:
"My products" -> "Installations".

If "Yes" is listed in the column for "OPS", then the machine reorders itself. Feel free to contact us if it's below about 8% capacity and nothing has been ordered - we'll be happy to check.

If "No" is listed in the column for "OPS", you can schedule a service visit so we can come by to set it up.

If you have a Bizhub model and it's set up for automatic ordering, you won't be able to make a manual consumable order. The system handles it automatically.

If you want to pay for an extra set of toners, you must send an e-mail to: Servicedesk@konicaminolta.dk
If your machine is a Brother or a Lexmark, you must also send an email to: Servicedesk@konicaminolta.dk

If your company has multiple departments in different locations, you can switch between these departments with administrator rights. To gain this access, you must be registered under the parent company's customer number.

Below the blue bar, you can see which customer number you are logged in as. Here, you can select "Choose another customer" to switch to a different location. Alternatively, you can enter the service item, serial number, or other identification of the desired device in the search field and be directed directly to that specific device.

Yes, you can!
Press the small person icon at the top right corner, then select "Notifications".
Here, it's possible to configure notifications to receive alerts about orders for consumables or service visits.
You can choose which types of notifications you want to receive.
 

If the machine has been moved, please send an email to our service desk at: Servicedesk@konicaminolta.dk
 
If you wish for us to move the machine, please create a relocation request at the following link: https://www.konicaminolta.dk/da-dk/service-support-da/flytteformular
 
This service may not necessarily be covered by your contract, and therefore, separate charges will apply according to the current price list.